I received an email stating that my order has been delivered but have not received it.

If the tracking number indicates that your package has been delivered but you have not received it, please follow these steps:

Wait for up to 3 business days
Check with your neighbors
Check your mailbox and other potential delivery locations
Consult with other individuals residing at your address

If after waiting three business days the package is still missing, please contact our customer support team 1 (754) 273-8489.

Please report missing items/packages within 30 days of purchase.